Why am I getting stuck and operating abnormally while using Thunderbolt interface to run video editing on Windows?

Question:

Why am I getting stuck and operating abnormally while using Thunderbolt interface to run video editing on Windows?

Solution

Under normal circumstances with Thunderbolt connection between NAS and video editiing client,
performance of previewing files loading from NAS can be affected by factors on client such as;
1. Thunderbolt adaptor card option:RSS(Receive Side Scaling)
Recommend set to "Disable"(Update Thunderbolt driver if this option cannot be found)
2. Thunderbolt Driver
Recommend to have the driver up-to-date
3. MTU of Thunderbolt port
Recommend set to"9000", using below command in command line:

netsh interface ipv4 set subinterface "Ethernet 4" mtu=9000 store=persistent

4. Graphic card driver
Recommend to have the driver up-to-date

Apply to

All QSAN XCubeNAS models