What to do if I forget my login password?

Problem

What to do if I forget my login password?

Solution

If the user forgets the password, please help to reset the password as default.

Press and hold the reset button on the rear panel for 3 seconds, a short beep sound for 1 second will be heard. The administrator password and all the network settings will be reset, the system configuration will result in:

• Reset Admin password to the default value: 1234.

• All networking set to "DHCP".

• All data service ports set to default setting (All data service enable and set to default port).

• VLAN will be terminated.  

• Vswitch will be deleted.

• Port trunking will be disabling. 

• After configs are deleted, restart the XCubeNAS.

• Log out QSAN Cloud.

• DNS settings.

• DDNS and UPNP settings.

The reset button is as blow photo.

If the user press and hold the reset button on the rear panel for 10 seconds, The operating system (including reset the administrator password and all the network settings) will be reinstalled, the system configuration will result in:

• Reset all network settings to factory default.

• Reset all system settings to factory default.

• All accounts, groups, folder permission, and ACL are deleted. 

• Access control lists are all deleted. 

• All backup tasks are deleted.

• Cloud sync job delete. 

• VPN settings are deleted. 

• Web server setting are set to default. 

• AntiVirus setting are deleted. 

• SQL settings are set to default. 

• Media Library index will be deleted. 

• After configs are deleted, restart the XCubeNAS. 

• Log out QSAN Cloud.

Apply to

All XCubeNAS series model